I'm using PrivateInternetAccess for my proxy and when I enable it, sending email via mu4e times out (although retrieving emails works fine). With the proxy disabled, sending works fine.

Here's a screenshot of my PIA settings:

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And how my account is defined:

(defvar my-mu4e-account-alist
     (mu4e-sent-folder "/personal/[Gmail]/Sent Mail")
     (mu4e-drafts-folder "/personal/drafts")
     (user-mail-address "[email protected]")
     (smtpmail-smtp-user "[email protected]")
     (smtpmail-default-smtp-server "smtp.gmail.com")
     (smtpmail-smtp-server "smtp.gmail.com")
     (smtpmail-stream-type starttls)
     (smtpmail-smtp-service 587)))

Is this a problem with the proxy? My settings (emacs or PIA)?

1 Answer 1


This seems an issue with PIA. By default they restrict SMTP access through their service to avoid SPAM abuse. You can contact their helpdesk to allow access to gmail from your account:

In order to have your SMTP server white listed, please submit a ticket via the following link (or emailing [email protected]):


Include the name of your SMTP server (smtp.gmail.com for example) and the IP address ( for example) for the server. To get the IP address for the server, go to http://ping.eu/ping/ and put your email server in the box there, and click the black Go button. This will ping the server four times, then stop. Copy the IP address for the server, and include it in your ticket.

Source: PIA Knowledgebase

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